Blood Test FAQs

If you need more information, please contact us

Why should I take this test?

At CheqUp we think everyone should be health positive. Whether you’re concerned about something specific or just want peace of mind, our tests are easy, fast and convenient so health isn’t something that happens to you, it’s something you control.

Our plans are simple to manage, affordable and tailored to your needs and lifestyle. You take our tests in the comfort and privacy of your own home, at a fraction of the price of most private medicals and without bothering your doctor. Check out any issues or understand how key markers can help guide your decisions and health wellbeing.

All backed-up by our friendly and efficient team. Peace of mind and the highest quality tests.

You’re always in control of your health

How do I take the test?

Taking the test is really straightforward. Just follow the step-by-step instructions which are included in your test kit or watch our short video which explains everything.

Please verify you have all the components required to complete the testing process and if you need further assistance, please contact our customer services team by email at or through our webchat and we will be happy to help.

How do I register and activate my test?

Registering your test is easy.

Just visit: - create an account and follow the steps to register your test.

You’ll need the 16-digit code on the front of your test box If you already have an account, please log into the account and on the top right corner click the "Activate Test" button.

Will there be enough blood?

If you follow the instructions in our video or in the step-by-step guide included in your kit, you will have enough blood to complete the test.

If you are struggling in collecting enough sample; jogging on the spot and increasing your heart rate will help your blood circulation, always collect from the end of your finger and hold your hand down, you can lightly squeeze your finger in a downwards motion to help with blood flow.

If you have used all three of the lancets and have still failed to collect an adequate sample please contact us via email at or through our webchat for assistance.

REMEMBER: It is really important that you fill the vials to the required line.


How do I send my test back to you?

It’s really easy and everything you need is included in the kit which will be sent to your door. Please complete your testing as per the instructions included in your test kit, making sure to seal the vial and the box correctly and register all necessary details.

The test sample must be returned in the same box, with the Tracked 24 Royal Mail label provided in order for the laboratory to be able to complete the appropriate testing -please keep a record of your tracking number in case there are any issues with your delivery.

If unsure please refer to the instructions or contact customer service by email at or through our webchat for assistance.


Where do I get my results?

You will be sent an email when your results are ready.

This email will contain a link to our secure results portal where all your results will be visible. It’s a simple, easy-to-use process and each biomarker contains advice on how to interpret your results.

How long can I keep the samples?

You should do the test as soon as reasonably possible. Don’t worry, nothing in the kit will go off. But we’re sure you’re keen to take control of your health and get the results as quickly as possible


Contact CheqUp

Live chat at the bottom right

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