For Mounjaro or Wegovy, if your order gets returned to us (due to an incorrect address or missing two separate deliveries), we will only be able to re-dispatch it if it hasn’t been 30 days in transit. After 30 days out of refrigeration, the medication can no longer be used.
If that is the case, please note we will not be able to reimburse or send a replacement – please ensure the address is entered correctly upon purchase and make necessary arrangements to accept the delivery once it has been dispatched.