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The pen is leaking or won’t twist or push down.
Before using your pen, thoroughly inspect it first to make sure there is no damages or cracks and the liquid…
Why is there liquid left in my pen?
Once you have finished your pen, some of the liquid will remain and it is completely normal. The leftover liquid…
How do I use the pen correctly?
Preparation: Ensure your pen is at room temperature before use and that the liquid inside is clear and colourless. Priming:…
Returns – what happens if my order gets returned?
For Mounjaro or Wegovy, if your order gets returned to us (due to an incorrect address or missing two separate…
Bank Holiday delays
Bank holidays are subject to delays, as neither our courier or our pharmacy operate during this time. Orders dispatched near…
What will I receive with my order?
With your order you will typically receive: The medication For Mounjaro and Wegovy you will also receive: Needles, alcohol swabs…
Can I change my delivery method after my order is dispatched?
Once your order has been dispatched, the delivery method cannot be changed.
Can I change my shipping address?
You can update your shipping address in your CheqUp account. Please update your address before the next payment is processed…