Tools, tips and stories
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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
How can I track my order?
You will receive an email with a tracking link once your order has been dispatched. Please click on the link…
What courier and shipping method do you use?
We work with our trusted delivery partner Royal Mail. It typically takes up to three business days to receive your…
What should I do if my tracking link states the order is delivered but I haven’t received it?
If your tracking link states delivered but you haven’t received your order, please follow the steps below: Check in with…
When should I contact support about my delivery if it hasn’t arrived or if something is missing?
If it’s been more than three business days (or one if you selected special delivery) since your order was approved…
When will my order arrive?
Once a Clinician has approved your prescription, you can expect to receive the delivery within three business days for standard…
Why do I need to go to the starting dose after a 60 day gap?
If there has been a break of more than 60 days, restarting at the lowest dose is a safety measure.…
Why is my order sent every 28 days instead of monthly?
The renewal schedule follows a 28-day cycle to ensure that there is no gap in your medication supply. This timeline…
Can I change my medication?
If for any reason you feel that it would be best to change the medication you’re on you will need…