Tools, tips and stories
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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
Why should I book a health coach call?
Booking a Health Coach call provides personalised support to help you set achievable goals, improve nutrition, and maintain progress on…
How long are the calls and what happens during the call?
Health Coach calls typically last around 30 minutes. During the call, the coach helps set healthy goals, provides nutritional guidance,…
How can I book a call with a Health Coach?
You can book a call with a Health Coach or directly message the Health Coaches in My Account.
How can I order more needles?
You can purchase packs of five needles using this link.
The pen is leaking or won’t twist or push down.
Before using your pen, thoroughly inspect it first to make sure there is no damages or cracks and the liquid…
Why is there liquid left in my pen?
Once you have finished your pen, some of the liquid will remain and it is completely normal. The leftover liquid…
How do I use the pen correctly?
Preparation: Ensure your pen is at room temperature before use and that the liquid inside is clear and colourless. Priming:…
Returns – what happens if my order gets returned?
For Mounjaro or Wegovy, if your order gets returned to us (due to an incorrect address or missing two separate…