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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
Is my data secure with CheqUp?
CheqUp adheres to all applicable data protection laws, including the UK Data Protection Act 2018 and the General Data Protection…
What is your return and refund policy?
Pharmaceutical regulations prevent the return or refund of prescription-only medications. This policy ensures the safety and integrity of the medication…
Can I get a refund?
You may be eligible for a refund if the medication hasn’t been prescribed to you yet. If you have received…
What payment methods are accepted?
CheqUp accepts the following payment methods: PayPal American Express (Amex) Mastercard Visa Apple Pay Google Pay…
What happens if my payment fails?
If your payment failed and you wish to either change the payment method or to try again, please email us…
Does it cost extra to book a Health Coach call?
Health Coach calls are included as part of your CheqUp membership, so there’s no additional cost to book.
Why should I book a health coach call?
Booking a Health Coach call provides personalised support to help you set achievable goals, improve nutrition, and maintain progress on…
How long are the calls and what happens during the call?
Health Coach calls typically last around 30 minutes. During the call, the coach helps set healthy goals, provides nutritional guidance,…