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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
When will my order arrive?
Once a Clinician has approved your prescription, you can expect to receive the delivery within three business days for standard…
Why do I need to go to the starting dose after a 60 day gap?
If there has been a break of more than 60 days, restarting at the lowest dose is a safety measure.…
Why is my order sent every 28 days instead of monthly?
The renewal schedule follows a 28-day cycle to ensure that there is no gap in your medication supply. This timeline…
Can I change my medication?
If for any reason you feel that it would be best to change the medication you’re on you will need…
What is the subscription renewal process?
CheqUp programme payments renew every 28 days. From day 14 you will be able to select which dose you would…
How can I pause/resume my subscription?
You can pause or resume your subscription in your CheqUp account. Navigate to “Manage My Account,” select “Pause My Subscription”…
How can I increase or decrease the dose?
When it’s time for your subscription to renew, you will need to advise how your last month has been and…
How can I cancel my subscription?
You can cancel your subscription in your CheqUp account. Go to “Manage My Account,” select “Cancel My Subscription,” and follow…