Tools, tips and stories
Wherever you are on your journey, there's something here for you
Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
Who’s eligible for the programme?
Our medical questionnaire will help assess your eligibility for our weight loss programmes. You will need to declare any health…
Who do I contact for help with the WW app?
You can contact WW Customer Services for technical support.
I can’t access my account in the app
Make sure you are accessing the setup from your My Account page or the email sent from CheqUp. If you’re…
I am being asked to pay for my account set up
Make sure you are accessing the setup from your My Account page or the email sent from CheqUp as you…
Can I gift my subscription to someone else?
No, your CheqUp-linked WW subscription is intended for your personal use only and cannot be transferred to another person.
What if I just renewed my WW subscription? Can I get a refund or apply it to the CheqUp offer?
If you have a plan that is not on an offer subscription price, you can cancel your account on the…
I already use the WW app, do I cancel my existing membership?
Yes, you will need to cancel your existing WW subscription to be able to create a new account but you…
Does CheqUp see what I put in the app?
No. Your food logs, weight updates, and activity tracking in the WW app are private and not shared with CheqUp…