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Can I get a refund?
You may be eligible for a refund if the medication hasn’t been prescribed to you yet. If you have received…
What payment methods are accepted?
CheqUp accepts the following payment methods: PayPal American Express (Amex) Mastercard Visa Apple Pay Google Pay…
What happens if my payment fails?
If your payment failed and you wish to either change the payment method or to try again, please email us…
Does it cost extra to book a Health Coach call?
Health Coach calls are included as part of your CheqUp membership, so there’s no additional cost to book.
Why should I book a health coach call?
Booking a Health Coach call provides personalised support to help you set achievable goals, improve nutrition, and maintain progress on…
How long are the calls and what happens during the call?
Health Coach calls typically last around 30 minutes. During the call, the coach helps set healthy goals, provides nutritional guidance,…
How can I book a call with a Health Coach?
You can book a call with a Health Coach or directly message the Health Coaches in My Account.
How can I order more needles?
You can purchase packs of five needles using this link.