If your tracking link states delivered but you haven’t received your order, please follow the steps below:
Check in with your household in case anyone else may have accepted the delivery for you.
Check the surrounding area outside and any safe place around your house that may have been used by the courier.
Ask your neighbours if they may have accepted the delivery for you.
If your building has a concierge service, please check there.
If you’ve done all of the above and your order is still nowhere to be found, please contact [email protected] confirming your full delivery address.