Tools, tips and stories
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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
What happens if my payment fails?
If your payment failed and you wish to either change the payment method or to try again, please email us…
Does it cost extra to book a Health Coach call?
Health Coach calls are included as part of your CheqUp membership, so there’s no additional cost to book.
Why should I book a health coach call?
Booking a Health Coach call provides personalised support to help you set achievable goals, improve nutrition, and maintain progress on…
How long are the calls and what happens during the call?
Health Coach calls typically last around 30 minutes. During the call, the coach helps set healthy goals, provides nutritional guidance,…
How can I book a call with a Health Coach?
You can book a call with a Health Coach or directly message the Health Coaches in My Account.
How can I order more needles?
You can purchase packs of five needles using this link.
The pen is leaking or won’t twist or push down.
Before using your pen, thoroughly inspect it first to make sure there is no damages or cracks and the liquid…
Why is there liquid left in my pen?
Once you have finished your pen, some of the liquid will remain and it is completely normal. The leftover liquid…