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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
How do I use the pen correctly?
Preparation: Ensure your pen is at room temperature before use and that the liquid inside is clear and colourless. Priming:…
Returns – what happens if my order gets returned?
For Mounjaro or Wegovy, if your order gets returned to us (due to an incorrect address or missing two separate…
Bank Holiday delays
Bank holidays are subject to delays, as neither our courier or our pharmacy operate during this time. Orders dispatched near…
What will I receive with my order?
With your order you will typically receive: The medication For Mounjaro and Wegovy you will also receive: Needles, alcohol swabs…
Can I change my delivery method after my order is dispatched?
Once your order has been dispatched, the delivery method cannot be changed.
Can I change my shipping address?
You can update your shipping address in your CheqUp account. Please update your address before the next payment is processed…
How can I track my order?
You will receive an email with a tracking link once your order has been dispatched. Please click on the link…
What courier and shipping method do you use?
We work with our trusted delivery partner Royal Mail. It typically takes up to three business days to receive your…