Tools, tips and stories
Wherever you are on your journey, there's something here for you
Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
How can I book a call with a Health Coach?
You can book a call with a Health Coach or directly message the Health Coaches in My Account.
How can I order more needles?
You can purchase packs of five needles using this link.
The pen is leaking or won’t twist or push down.
Before using your pen, thoroughly inspect it first to make sure there is no damages or cracks and the liquid…
Why is there liquid left in my pen?
Once you have finished your pen, some of the liquid will remain and it is completely normal. The leftover liquid…
How do I use the pen correctly?
Preparation: Ensure your pen is at room temperature before use and that the liquid inside is clear and colourless. Priming:…
Returns – what happens if my order gets returned?
For Mounjaro or Wegovy, if your order gets returned to us (due to an incorrect address or missing two separate…
Bank Holiday delays
Bank holidays are subject to delays, as neither our courier or our pharmacy operate during this time. Orders dispatched near…
What will I receive with my order?
With your order you will typically receive: The medication For Mounjaro and Wegovy you will also receive: Needles, alcohol swabs…