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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
Can I change my delivery method after my order is dispatched?
Once your order has been dispatched, the delivery method cannot be changed.
Can I change my shipping address?
You can update your shipping address in your CheqUp account. Please update your address before the next payment is processed…
How can I track my order?
You will receive an email with a tracking link once your order has been dispatched. Please click on the link…
What courier and shipping method do you use?
We work with our trusted delivery partner Royal Mail. It typically takes up to three business days to receive your…
What should I do if my tracking link states the order is delivered but I haven’t received it?
If your tracking link states delivered but you haven’t received your order, please follow the steps below: Check in with…
When should I contact support about my delivery if it hasn’t arrived or if something is missing?
If it’s been more than three business days (or one if you selected special delivery) since your order was approved…
When will my order arrive?
Once a Clinician has approved your prescription, you can expect to receive the delivery within three business days for standard…
Why do I need to go to the starting dose after a 60 day gap?
If there has been a break of more than 60 days, restarting at the lowest dose is a safety measure.…