Tools, tips and stories
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Explore practical tips, expert guidance, news and real stories to help you stay informed, supported and inspired throughout your CheqUp journey.
Why do we need ID verification and full body photos?
ID verification and full-body photos are required as part of the onboarding process for several important reasons: Identity confirmation: The…
Why does the questionnaire matter?
The questionnaire is a crucial part of the process as it ensures that weight-loss medication is safe and suitable for…
Who’s eligible for the programme?
Our medical questionnaire will help assess your eligibility for our weight loss programmes. You will need to declare any health…
Who do I contact for help with the WW app?
You can contact WW Customer Services for technical support.
I can’t access my account in the app
Make sure you are accessing the setup from your My Account page or the email sent from CheqUp. If you’re…
I am being asked to pay for my account set up
Make sure you are accessing the setup from your My Account page or the email sent from CheqUp as you…
Can I gift my subscription to someone else?
No, your CheqUp-linked WW subscription is intended for your personal use only and cannot be transferred to another person.
What if I just renewed my WW subscription? Can I get a refund or apply it to the CheqUp offer?
If you have a plan that is not on an offer subscription price, you can cancel your account on the…