Frequently Asked Questions

Check our most frequently asked questions here, if you still need help then please contact us at

CheqUp is a provider of transformational weight loss services and at-home blood diagnostics

Chequp Health Limited is registered in England with number 12570252.

Our registered address is:

Clifton House

Bunnian Place



RG21 7JE

Written correspondence should be sent to the above address.

Email correspondence can be sent to

You can find our privacy policy here.

All medical products used by CheqUp are registered with the MHRA and are CE approved.

The laboratories we use are fully accredited to the highest levels of pathology analysis

Your body naturally produces an appetite hormone that helps to regulate your hunger. The new generation of medication works by mimicking your body's hormones to regulate your appetite, which can lead to eating less and losing weight.

Please bear in mind that these are no quick fixes in weight loss and the clinical trials for the medications prescribed by CheqUp lasted for significantly more than a year.

Large-scale clinical trials show that those people who take the medication alongside diet and lifestyle advice have the greatest long-term weight loss. This is also they way which weight loss medications are prescribed and administered on the NHS.  

That’s why CheqUp recommends that everyone participates in our weight management service consisting of dietary advice, physical activity recommendations, regular check-ins with your health coach, and the provision of medical / psychological / sleep management / stress support as is recommended by your CheqUp doctor.

You should begin to feel or see an impact within four weeks. Wide-scale clinical trials show an average initial weight loss of 2% within four weeks for the major drugs. 

Please bear in mind that each person is unique and people's body's react in different ways. 




Broadly, the weight loss in clinical trials lasting about a year ranges from 10% - 25% depending on the type of medication you choose. However, each person is unique and one type of medication may be better suited to you than another; your CheqUp doctor will help you to determine which is most suitable for you.

Everyone is different and it is difficult to give exact numbers. Broadly, we would expect people's experience to match that shown in the clinical trials for these products: weight loss of up to 25% depending on which medication your CheqUp doctor believes is the most suitable for you.




Obesity is a progressive, long-term disease. Like many types of medication, the disease will likely return if you stop taking the medication. It is worth noting that these medications are prescribed for two years (24 months) on the NHS becuase it is recognised that there is no quick fix for weight loss and it takes many months, even years, for us to develop the long-term habits required for ensure a long-term healthy weight.

Each person is unique so it is important to be advised by your CheqUp doctors who work with other clinicians to develop the best weight loss plan for you. 

Your chances of successful long-term weight loss are dramatically improved if you take the medication under the support of experienced professionals. That’s why the National Institute for health and Clinical Excellence (NICE) has licensed the use of medicines for chronic weight management for two years (24 months) and only if taken under the supervision of a full weight management service, such as that provided by CheqUp. We recommend that you choose our Transform or Empower support packages for the best possible outcome.




Yes - but you must only do this with the support and advice of a trained weight loss doctor, such as the endocrinologists and diabetologists at CheqUp.

If you have taken weight loss medicaiton through another company or are transferring to a new type of medication then your CheqUp doctor will help you determine the right dose for your circumstances.

When switching to a new medication for obesity control, it's important to consider your past experience with similar medications. If you have had problems with side effects, the new medication should be started at a lower dose and gradually increased. The length of time before increasing the dose can also be adjusted based on the severity of past side effects. Additionally, consider how long you have been taking your current medication and what dose you are on, to guide the starting dose of the new medication. The first dose of the new medication should be given at the same time the next dose of the old medication would have been taken.


You're in safe hands with CheqUp:

All our doctors are registered with the General Medical Council (GMC). Our partner pharmacies are registered with the General Pharmaceutical Council (GPhC). Our clinical services are provided by a company which is overseen by the Care Quality Commission (CQC). 

We have been awarded the NHS Digital Technology Accreditation Criteria (DTAC) which demonstrates our commitment to the highest levels of clinical and technical standards

We hold Cyber Essentials, Data Security and Protection Toolkit (DSPT) , and ORCHA Baseline Review (OBR) certifications. 

Read more about our commitment to data security here:


Before claiming or discussing a refund, please read our full policy here.


You will receive your tracking information to your email address a few hours after it has been dispatched from our warehouse.

You are able to use this tracking information to track the progress of your order, and if necessary, to amend delivery details or add notes for your driver.

If you haven't received your tracking information, please email us at and we will be able to provide it to you.

We deliver accross the United Kingdom.

We do not ship outside the United Kingdom

We do deliver to Scotland, Northern Ireland and Wales - deliveries may be delayed by 1 day depending on the area. 

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