Our Privacy Policy
Weight loss services
Introduction
This Privacy Notice is designed to help you understand everything you need to know about our data gathering and processing operations, and what your legal rights are.
This website is not intended for children and we do not knowingly collect data relating to children.
Chequp takes its responsibility for protecting your data very seriously – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us.
This privacy notice covers our activities as a Data Controller for data associated with our staff and our customers and also for the data associated with patients who choose, or are referred in, to our services.
It is important that you read this privacy notice together with our Terms and Conditions and with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
1. Important information and who we are
Full name of legal entity: CheqUp Health Limited.
Registered company number: 12570252
Email address: help@chequp.com.
Postal address: Clifton House, Bunnian Place, Basingstoke, Hampshire RG21 7JE.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
In this privacy policy, the following definitions are used:
Controller
CheqUp Health Limited is the controller and responsible for your personal data (collectively referred to as “we", "us" or "our" in this privacy notice).
We are responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out above
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Cookies
A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the Cookies used by our website are set out in our Cookie Policy, which can be found here https://chequp.com/pages/cookie-policy
Data
Collectively all information that you submit to CheqUp Health Limited via our website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws
The DPA 2018 and UK GDPR.
DPA 2018
The Data Protection Act 2018 as amended, replaced or superseded from time to time.
UK GDPR
The retained UK law version of the General Data Protection Regulation ((EU) 2016/79) (GDPR) as amended, replaced or superseded from time to time.
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
Changes to the privacy notice or to your personal data
This version was last updated in March 2023.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. Why do we collect and process personal data?
We collect personal data about our staff and others that do work on our behalf for management purposes, i.e. to run our business. We collect personal data about our customers and prospective customers so that we can maintain a professional relationship with them. Limited personal data will also be collected on those who visit our website so that we can tailor and improve our services. We also collect patient data from those who wish to receive our services and use it to tailor those services and inform our expert advisors. We also use patient data to improve our services and to evaluate their effectiveness.
We only collect personal data when it is necessary to deliver these goals and as these are legitimate business interests, we have a clear legal basis for doing so. Data Protection legislation restricts us from using personal data for other purposes but permits us to process personal data in support of our ‘legitimate interests’. The legislation places further restrictions on what it terms ‘special category’ data which includes people’s health data and we ensure that when we process this type of data it is only for the types of medical purposes that the legislation permits. If we need to process people’s health data for other purposes we will first seek the permission of those concerned.
3.The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, last name, username or similar identifier, title, date of birth, and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Where you have given us consent to collect Special Categories of Personal Data about you, we will collect the following types of Special Category Data: details about your race or ethnicity, information about your health including data about your weight, height and your medical history. For further information about why we collect Special Categories of Personal Data, please email us. We do not collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, Financial and Special Category Data by filling in forms or by corresponding with us via our website, or by post, phone, email or otherwise. This includes personal data you provide when you:
- enquire about our weight loss services;
- complete our weight loss questionnaire;
- create an account on our website or sign up to our secure online portal to receive your test results;
- subscribe to one or more of our services;
- request marketing to be sent to you;
- give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://chequp.com/pages/cookie-policy for further details.
· Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
· Technical Data from analytics providers or search information providers. Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
5. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where you have given us your consent to process Special Category data about you.
We may also rely on consent as a legal basis for processing your personal data in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have provided your consent for us to do so.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy here https://chequp.com/pages/cookie-policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. Who might we share you information with?
External Third Parties. These include:
- Medical practitioners who provide us with medical oversight and prescribing services - including private orthopaedic hosptials, fertility clinics and NHS General Practitioners (GPs)
- Nutrition practitioners who provide us with dietary information to help our clients
- Physical Activity practitioners, who provide us with information on how our clients can develop physical routines to assist in their weight loss programmes
- HelloSelf, who provide us with psychological services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In the event that we sell or reorganise our business we may transfer the personal data that we hold to a new provider but we will ensure that your interests are protected if we do so.
7. Where will my data be stored?
We currently utilise Digital Ocean to hold data securely. This data is held in the UK.
8. International transfers
We do not transfer your personal data outside the UK. However, it is possible that if we change our service providers, or engage a new service provider then they may be based outside of the UK. In this case we will ensure that they must provide a similar degree of protection to your personal data by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
9. How long will we keep your data for?
We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see Request Erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
11. Your Rights, Our Responsibility
Data Protection law provides you with a number of Rights which we will endeavour to support.
Right of Access
If you would like to know what personal data, we hold about you and to obtain a copy of that data please contact us in writing with your request. We may have to seek confirmation of your identity to ensure a request is genuine.
Right to Rectification
This one is fairly straight forward; if you notice that the data, we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or my use, your personal data you may do so freely and we will do our best to comply where we are not constrained by our legal obligations.
The Right to Portability
This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Chequp to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
12. Our contact details
If you wish to get in touch with Chequp please do so at: Chequp Health Ltd, Clifton House, Bunnian Place, Basingstoke, Hampshire, RG21 7JE or by email at help@chequp.com.
We will need to collect some personal data to enable us to respond to your questions or requests. We will only use this information to:
- respond to queries or requests submitted by you
- provide services such as our Email Alert service
- process orders or applications submitted by you
- administer or otherwise carry out our obligations in relation to any agreement you have with us
- anticipate and resolve problems with any services supplied to you
We do not share this personal information with any other party.
13. Visiting other sites
This policy applies to Chequp Health Ltd.
We cannot be held responsible for the privacy policies and practices of other web sites even if:
- you accessed the third party web site using links from our web site; or
- you linked to our web site from a third party web site.
We recommend that you check the policy of each site you visit and contact the owner or operator of such web site if you have any concerns or questions.
Our Privacy Policy
CheqUp Privacy Policy – Weight loss services
Introduction
This Privacy Notice is designed to help you understand everything you need to know about our data gathering and processing operations, and what your legal rights are.
This website is not intended for children and we do not knowingly collect data relating to children.
Chequp takes its responsibility for protecting your data very seriously – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us.
This privacy notice covers our activities as a Data Controller for data associated with our staff and our customers and also for the data associated with patients who choose, or are referred in, to our services.
It is important that you read this privacy notice together with our Terms and Conditions and with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
1. Important information and who we are
Full name of legal entity: CheqUp Health Limited.
Registered company number: 12570252
Email address: help@chequp.com.
Postal address: Clifton House, Bunnian Place, Basingstoke, Hampshire RG21 7JE.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
In this privacy policy, the following definitions are used:
Controller
CheqUp Health Limited is the controller and responsible for your personal data (collectively referred to as “we", "us" or "our" in this privacy notice).
We are responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out above
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Cookies
A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the Cookies used by our website are set out in our Cookie Policy, which can be found here https://chequp.com/pages/cookie-policy
Data
Collectively all information that you submit to CheqUp Health Limited via our website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws
The DPA 2018 and UK GDPR.
DPA 2018
The Data Protection Act 2018 as amended, replaced or superseded from time to time.
UK GDPR
The retained UK law version of the General Data Protection Regulation ((EU) 2016/79) (GDPR) as amended, replaced or superseded from time to time.
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
Changes to the privacy notice or to your personal data
This version was last updated in March 2023.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. Why do we collect and process personal data?
We collect personal data about our staff and others that do work on our behalf for management purposes, i.e. to run our business. We collect personal data about our customers and prospective customers so that we can maintain a professional relationship with them. Limited personal data will also be collected on those who visit our website so that we can tailor and improve our services. We also collect patient data from those who wish to receive our services and use it to tailor those services and inform our expert advisors. We also use patient data to improve our services and to evaluate their effectiveness.
We only collect personal data when it is necessary to deliver these goals and as these are legitimate business interests, we have a clear legal basis for doing so. Data Protection legislation restricts us from using personal data for other purposes but permits us to process personal data in support of our ‘legitimate interests’. The legislation places further restrictions on what it terms ‘special category’ data which includes people’s health data and we ensure that when we process this type of data it is only for the types of medical purposes that the legislation permits. If we need to process people’s health data for other purposes we will first seek the permission of those concerned.
3.The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
· Identity Data includes first name, last name, username or similar identifier, title, date of birth, and gender.
· Contact Data includes billing address, delivery address, email address and telephone numbers.
· Financial Data includes payment card details.
· Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
· Technical Data includes internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
· Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
· Usage Data includes information about how you use our website, products and services.
· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Where you have given us consent to collect Special Categories of Personal Data about you, we will collect the following types of Special Category Data: details about your race or ethnicity, information about your health including data about your weight, height and your medical history. For further information about why we collect Special Categories of Personal Data, please email us. We do not collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4. How is your personal data collected?
We use different methods to collect data from and about you including through:
· Direct interactions. You may give us your Identity, Contact, Financial and Special Category Data by filling in forms or by corresponding with us via our website, or by post, phone, email or otherwise. This includes personal data you provide when you
· enquire about our weight loss services;
· complete our weight loss questionnaire;
· create an account on our website or sign up to our secure online portal to receive your test results;
· subscribe to one or more of our services ;
· request marketing to be sent to you;
· give us some feedback.
· Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://chequp.com/pages/cookie-policy for further details.
· Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
· Technical Data from analytics providers or search information providers. Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
5. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where you have given us your consent to process Special Category data about you.
We may also rely on consent as a legal basis for processing your personal data in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have provided your consent for us to do so.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy here https://chequp.com/pages/cookie-policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. Who might we share you information with?
External Third Parties. These include:
Medical practitioners who provide us with medical oversight and prescribing services - including private orthopaedic hosptials, fertility clinics and NHS General Practitioners (GPs)
- Nutrition practitioners who provide us with dietary information to help our clients
- Physical Activity practitioners, who provide us with information on how our clients can develop physical routines to assist in their weight loss programmesHelloSelf, who provide us with psychological services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In the event that we sell or reorganise our business we may transfer the personal data that we hold to a new provider but we will ensure that your interests are protected if we do so.
7. Where will my data be stored?
We currently utilise Digital Ocean to hold data securely. This data is held in the UK.
8. International transfers
We do not transfer your personal data outside the UK. However, it is possible that if we change our service providers, or engage a new service provider then they may be based outside of the UK. In this case we will ensure that they must provide a similar degree of protection to your personal data by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
9. How long will we keep your data for?
We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see Request Erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
11. Your Rights, Our Responsibility
Data Protection law provides you with a number of Rights which we will endeavour to support.
Right of Access
If you would like to know what personal data, we hold about you and to obtain a copy of that data please contact us in writing with your request. We may have to seek confirmation of your identity to ensure a request is genuine.
Right to Rectification
This one is fairly straight forward; if you notice that the data, we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or my use, your personal data you may do so freely and we will do our best to comply where we are not constrained by our legal obligations.
The Right to Portability
This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Chequp to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
12. Our contact details
If you wish to get in touch with Chequp please do so at: Chequp Health Ltd, Clifton House, Bunnian Place, Basingstoke, Hampshire, RG21 7JE or by email at help@chequp.com.
We will need to collect some personal data to enable us to respond to your questions or requests. We will only use this information to:
● respond to queries or requests submitted by you
● provide services such as our Email Alert service
● process orders or applications submitted by you
● administer or otherwise carry out our obligations in relation to any agreement you have with us
● anticipate and resolve problems with any services supplied to you
We do not share this personal information with any other party.
13. Visiting other sites
This policy applies to Chequp Health Ltd.
We cannot be held responsible for the privacy policies and practices of other web sites even if:
● you accessed the third party web site using links from our web site; or
● you linked to our web site from a third party web site.
We recommend that you check the policy of each site you visit and contact the owner or operator of such web site if you have any concerns or questions.