Every four weeks you will receive an email letting you know that we will shortly be taking payment from the card held on your account. Don't worry - we can always adjust the final amount once we know the dose you're going to be on.

Once you've made payment, look out for an email which takes you straight to your account to renew your subscription. Alternatively, you can login to your Account directly AFTER payment has been taken.

We will ask you to confirm your current weight as well as report any side effects in a simple online form. 

We will ask if you want to go up a dose (this is typically what happens) or if you want to remain on your current dose. You also have the option to reduce your dose.

If there's a difference between your previous dose and your new dose we will ask you to approve any payment difference. If you are dropping down in dose, and the next dose is cheaper, then the difference will be refunded back to you.

We are often asked this question! For existing CheqUp customers we will continue to prescribe weight loss medication to you even if you reach or drop below your target weight. 

However, if your BMI drops below 22 it is the CheqUp policy to request more information to determine if it's still appropriate to continue the medication. 

For customers new to CheqUp we can continue to prescribe if you can prove you're receiving weight loss medication from another supplier and do not have a gap of more than 28 days.